Many avoidable claim problems come from an incomplete or inaccurate record. Focus on preserving what happened and responding carefully to actual requests rather than trying to make the facts look stronger than they are.

Do not guess or exaggerate

Distinguish what you observed from what you inferred. Be accurate about symptoms, work, activities, prior conditions, and improvement. If you do not know a speed, distance, or time, say so. Tell counsel about inaccurate prior statements so corrections can be handled transparently.

Do not lose the originals

Preserve photographs, footage, messages, damaged items, and documents. A screenshot or social post may omit metadata or context. Deleting unfavorable material can create a separate problem; discuss it with your lawyer rather than curating the evidence.

Check these common trouble spots

  • Repetitive service or care forms that do not match work actually performed.
  • A medical authorization or release whose scope is not understood.
  • A settlement offer treated as a final net payment without considering fees, expenses, or repayment issues.
  • An insurer’s fault percentage accepted without reviewing the supporting evidence.
  • One general deadline used for every claim, notice, policy condition, and defendant.

Communicate without abandoning your obligations

Keep insurer requests and deadlines in a dated file. Cooperate with reasonable policy requirements while obtaining advice about disputed requests, recorded statements, and broad authorizations. Do not treat a blanket refusal to speak with any insurer as a universal strategy.

See handling adjuster contacts, accurate household-service logs, and deadline distinctions. Our consultation page can help identify the actual issue needing attention.

Talk with Logeman & Iafrate

Request a free consultation or call (734) 994-0200 to discuss your situation with our Ann Arbor office. Bring the relevant records and any insurer correspondence. Advice about your claim depends on the facts, coverage, and applicable deadlines.

General information only; this article is not legal advice for an individual case.

Frequently Asked Questions

Should I delete a photo that looks unfavorable?

No. Preserve it and discuss the context with counsel.

Is it safer to guess an answer than say I do not know?

No. Accurate limits on your knowledge are better than an invented estimate.

‍This article is provided for informational purposes only and does not constitute legal advice. Consult a qualified attorney at Logeman & Iafrate, P.C. for advice regarding your individual situation.